& Captain" of Chart Your Course International.
"We accelerate workplace performance."
770-860-9464
http://www.chartcourse.com
http://www.highretention.com
http://www.behaviorprofile.com
View this newsletter on our website:
http://www.chartcourse.com/navigator-140.html
See the bottom of this newsletter about your subscription.
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IN THIS ISSUE
> Greg Having a Good Time in Beijing
>We Are Giving Away DVD Players
>Let Us Help You Find Good People
>Engaged Employees Help Boost Your Bottom Line
>Actions to Create a Fun Work Environment
>Did You Know?
>What Does Greg Speak On?
>Forward to Your Friends
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GREG HAVING A GOOD TIME IN BEIJING
Did Greg go to the Olympics? Take a look at these pictures
of Greg in China. No, he did not attend the Olympics, but
was visiting there a couple of years ago during a speaking
engagement. What about that Michael Phelps??
http://www.chartcourse.com/photoalbum.htm
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WE ARE GIVING AWAY DVD PLAYERS FOR
THE NEXT TWO WEEKS
Our Customer Service Training Video Library has been our
best selling product for many years.
This is our premier DVD customer service training
program used by thousands of organizations world-wide
with proven results. The footage on each video is brand
new this year. We also have added the ability to
preview each video online.
You can buy one or more of the individual videos or
purchase the entire set of 12 DVDs and receive over
40% savings. It is easy to train any number of
individuals with immediate results. The Customer Service
Training Video Library is good because the situations
are realistic, not overly exaggerated. Any company,
large or small, can use the video library to help your
staff exceed customer expectations.
The concepts and vignettes are generic, and cover almost
every segment of the marketplace including the healthcare
industry. Each video is approximately 13-15 minutes long
and includes a discussion guide you can copy, PowerPoint
slides, and answer sheets. The videos have a lifetime guarantee.
The retail price for the entire set of 12 DVDs is $1,795 or
nine payments of $240 a month. DVDs may also be
purchased individually for $275 each.
Place your order during the next two weeks and we will
provide you a Managers Kit and a DVD player at no charge.
This includes a book, Achieving Excellence through
Customer Service, with a retail value over $200.00.
http://www.chartcourse.com/servicevideo.htm
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LET US HELP YOU FIND GOOD PEOPLE
Not only do we help you RETAIN your employees, but we
also provide a Recruitment and Placement Service for mid-level
individuals and up.
http://www.chartcourse.com/response-recruitment.html
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ENGAGED EMPLOYEES HELP BOOST YOUR
BOTTOM LINE
Those people, who say soft skills and employee involvement
programs cannot be measured, need to read this.
An ISR study shows employers with an engaged workforce
help their businesses make more money.
Surveys were gathered from over 664,000 employees
globally. The 12-month study analyzed three traditional
financial performance measures including net income growth,
operating income, and earnings per share growth (EPS).
Results showed:
Net income growth: High engagement companies had a 13.2
percent improvement while low engagement companies
had a 3.8 percent decline.
Operating Income: High engagement companies showed a
52 percent performance gap. These companies improved
19.2 percent while low engagement companies declined 32.7
percent during the 12-month period.
EPS growth: Companies with high employee engagement
had a 27.8 percent improvement, while low employee
engagement companies experienced an 11.2 percent decline in
EPS over the same period.
One of the easiest ways to engage your employees is by having a
suggestion program in place. When people have the ability to
submit and implement their ideas and suggestions--you have
engagement. There are several types of suggestion systems;
everything from the old fashioned suggestion box to more
advanced idea campaigns.
For more information on the Bright Ideas Campaign, please visit this
link on our website.
http://www.chartcourse.com/bright-ideas-employee-suggestion-program.html
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ACTIONS TO CREATE A FUN WORK ENVIRONMENT
The Society of Human Resource Managers (SHRM)
completed a survey a couple of years ago to see what
companies were doing to create a fun work environment.
Here is a top-ten list of what companies are doing.
There were 574 respondents.
1. "Fun" or "Joy" committees
2. Costume days (e.g., "ugly socks" or Halloween costumes)
3. Use of entertainers (musicians, clowns, artists)
4. Casual dress days
5. Pets in the office
6. Supply of fun toys, games, and humorous reading materials available
7. Creative skits and songs for company events
8. Employee-generated names for teams and meeting rooms
9. Employee "roasts"
10. Employee musical groups (e.g., kazoo band, chorus)
For other ideas you might want to check out Greg's book,
Icebreakers & Teambuilding Exercises.
http://www.chartcourse.com/captainsbooks.htm
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DID YOU KNOW?
64% of HR professionals said their organizations offer
education assistance benefits for undergraduate and
graduate study. Another 6 percent said their organizations
offer assistance for undergraduate study only, and 3
percent indicated their organizations plan to offer education
assistance benefits during 2008.
Source: Society for Human Resource Management's
Weekly Online Survey on education assistance, March 2007.
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WHAT DOES GREG SPEAK ON?
Greg Smith is a full-time professional speaker and management
consultant. He has presented more than 1500 programs in
45 states and 23 countries. Greg's keynotes, and his half
and full-day programs, are filled with energy, content,
and audience involvement. People leave Greg's
conferences with new enthusiasm, effective techniques,
and are motivated to accelerate their performance.
To be more specific, Greg delivers seven different
programs -- although each one is tailored to fit the client's
needs. Those programs are:
>Managing the Multigenerational Workforce
>Transforming Workers to Winners: What Great Companies Do to Achieve Extraordinary Results
>Gladiator Leadership: What Good Leaders Do
>Here Today, Here Tomorrow: Proven Ways to Recruit and Retain a Great Workforce
>Hire the Best, Forget the Rest! How to Hire Top People Each and Every Time
>Loyal For Life: The Essentials of Great Customer Service
>Dynamic Teambuilding: How to Enhance Communication and Build Effective Teams
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FORWARD TO YOUR FRIENDS
If you find our information interesting, please
send it to your friends. The Navigator newsletter is
received by over 27,000 subscribers in 49 countries.
Click here to join the Navigator
http://www.chartcourse.com/emailnavnews.htm
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Copyright 2008, CYC International
This publication and the Navigator Newsletter
is provided by Chart Your Course International.
Published by Greg Smith
Chart Your Course International Inc.
Phone: 770-860-9464/800-821-2487
Address: 2814 Hwy 212, Conyers, GA. 30094
Sign-up for Greg's Navigator Newsletter by visiting
http://www.chartcourse.com/emailnavnews.htm
To unsubscribe go:
http://www.chartcourse.com/navigator-unsubscribe.html
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